Privacy Policy
1. POPIA Governance & Regulatory Compliance
- Responsible Party: JRG Electronics and Accessories (PTY) LTD (Registration Number: 2026/123456/07).
- Statutory Framework: Governed strictly under the Protection of Personal Information Act (POPIA Act 4 of 2013) and the Electronic Communications and Transactions Act (ECTA Act 25 of 2002).
- Data Minimization Standard: In compliance with POPIA Section 10, we process only the minimal identifiers necessary to execute orders, coordinate Pudo courier drop-offs, and generate SARS tax invoices.
- Zero Third-Party Data Resale: 100% of customer emails, telephone numbers, and order histories are kept strictly confidential. 0% of customer data is sold, licensed, or shared with external advertising brokers.
2. Personal Data Collection Matrix & Storage Protocols
| Data Category | Specific Fields | Primary Operational Purpose | Retention Timeline |
|---|---|---|---|
| Identity & Contact | Full Name, Mobile Number, Email | Order confirmation, WhatsApp customer support, Pudo SMS PIN delivery | Order Lifecycle |
| Fulfillment & Address | Pudo Locker Terminal or Street Address | The Courier Guy waybill dispatch across 1,200+ national lockers | Courier Transit (30 Days) |
| Financial & Invoicing | Zoho Books Invoice Record, Ozow Reference | Statutory accounting compliance under Tax Administration Act (Sec 29) | 5 Years (SARS Mandate) |
| Payment Authorization | Encrypted Token / Bank Notification | Ozow Instant EFT & Card Gateway (No raw card data stored on server) | Instant Tokenization |
3. Data Subject Rights & Security Standards
- Access & Correction Rights: Under POPIA Section 23, data subjects may request full disclosure or correction of their personal data. Requests are fulfilled within 30 calendar days.
- Right to Erasure: Under POPIA Section 24, customers may request deletion of their profile records upon conclusion of the statutory 5-year SARS tax retention period.
- Technical Safeguards: All web traffic and API endpoints are protected with 256-bit TLS encryption, strict Content Security Policy (CSP), and HTTP security headers (nosniff, SAMEORIGIN).
- Breach Notification Guarantee: In adherence to POPIA Section 22, in the unlikely event of a security compromise, affected users and the Information Regulator will be formally notified within 48 hours.
Information Officer Contact (POPIA / ECTA): renier@jrgelectronics.co.za (Renier Gerber) | WhatsApp: +27 69 563 7146 | Address: Rynfield, Benoni, 1514 & Marlboro, Sandton, 2090, both Gauteng, South Africa.